Delivery Information

Goody Candles offers a variety of delivery options for you so your personalized, custom Photo Candle gifts arrive in time for your occasion.  For your planning purposes, it takes us 5 business days to process your order and manufacture your personalized, custom Photo Candles.  Your personalized, custom Photo Candles are shipped from our facility the next business day after your order is completed, excluding holidays.  When Goody Candles ships your order you will receive an email receipt with a shipment tracking number so you know when your personalized, custom Photo Candles will arrive.  Refer to the chart below to make sure your personalized, custom Photo Candles are delivered in time for your occasion.

You can choose to have your personalized, custom Photo Candles delivered to you using one of the following delivery options:

1. Standard
   Delivery occurs in 1-5 business days (7 business days to Alaska and Hawaii).
   FREE to the continental U.S. when you order 2 or more Photo Candles!
   
2. 2-day shipping
   Delivery occurs in 2 business days.
   
3. Overnight shipping
   Delivery occurs on the next business day.
   
4. International Shipping
   Depending on the destination, you will have different delivery options available to you.  You are considered to be the importer when you order from Goody Candles.  You therefore must comply with all laws and regulations of the country in which you are receiving the candles.  Please contact your local customs office for further information.  Customs forms for all international packages will list the value of your order's contents.

Return Policy
Goody Candles always stands behind our products 100%. We are Customers too and understand how you want to be treated.  If you are not satisfied with your Photo Candle gifts, please contact us within 30 days of receipt at customerservice@goodycandles.com so we can work with you until you are satisfied.  Do not send the product back without notifying us first. If you need to return your Photo Candles for any reason please ship them to:
Goody Candles, 453 N. Main St. #187, Southington, CT 06489.
Goody Candles will not be responsible for the following situations that are beyond our control:

• Errors in spelling, punctuation, or accuracy in the text entered by the customer.  We therefore ask you to enter any custom text carefully and correct any mistakes prior to placing your order.  Goody Candles does not and will not proofread for any such mistakes or correct them.
  
• Errors in user-customizable features, such as formatting, border selection, font, size and color. We do not enhance your photo.  We recommend editing your photos (red-eye removal, color correction, etc.) before uploading them to our website.
  
• Poor quality of the photo, artwork or other digital image, resulting from the use of low-resolution or poor quality images (i.e. out of focus, red-eye, etc.).  We will warn you if you try to upload a low-resolution image.  Furthermore, we will not let you upload an image that does not meet our specifications of a high-quality image.  For assistance with creating high quality, uploadable images, please contact us at customerservice@goodycandles.com.
  
• Any damage with the packaging of the candle.  We take every precaution to make sure our products are packed safely and securely.

Sales Tax
We are required by law to collect all taxes based on where your order is being delivered.  When you review your order total during the checkout process it will reflect the applicable state and local taxes.  Sales tax is collected on all shipments or deliveries within the state of Connecticut.

THANK YOU for shopping with GOODY CANDLES!