Goody Candles takes your privacy very seriously. We are committed
to protecting your identifiable information, such as your name,
address, email address and credit card number. We believe that you
have the right to know what information is collected by our website,
how such information may be used, and what security measures are
taken to protect your information.
By using our website, you consent to the collection and use of your
personal information in the manner described below. If we decide to
change our Privacy Policy, we will post those changes on this page
so you will always be aware of what information we collect, how we
use it and under what circumstances we disclose it. Please check
this policy from time to time for changes to make sure you are aware
of our latest privacy policy.
What personal information does Goody Candles collect?
We request information from you at different times during the
ordering process. We will ask you to provide your first and last
name, zip code, an email address and a password to create a
password-protected personal account. Before you complete a purchase,
we will ask you to provide your mailing address, phone number, and a
credit card number with expiration date so that we can fulfill your
request.
How does Goody Candles use customer information?
Our primary goal is to provide you with a personalized, relevant and
user-friendly experience while ordering your Photo Candle gifts. To
provide you this experience, we use your information in the
following ways:
We use your name, shipping address, billing address and credit
card number for fulfilling your order. Your email address will be
used to send an order confirmation email and to ask questions
regarding your order.
We also use your email address to inform you of site
improvements, feature announcements, newsletters, specials and
other promotional offers. If you would like to not receive our
mailings, please send your request to
newsletter@goodycandles.com.
We use your images while processing your order. If you allow
us, we can store your images in your account for your convenience.
Your photos are stored in a secure location that is unavailable to
the general public.
We provide you with easy access to your personal information
when revisiting our website. With permission to keep your billing
information on our secure server you won’t have to fill out your
shipping and billing information each time you order.
If you contact us via email prior to signing up for an
account, we will not use that email address for any purposes other
than responding to your inquiry.
If you use our Tell-A-Friend option to show our Photo Candle
gifts to your friends, we will only use the email addresses to
send the Tell-A-Friend announcements. We will not add any email
addresses to a mailing list and will not send your friends further
email unless they sign up and choose to receive such
communications from us.
We may occasionally request information from our customers via
surveys or contests. Participation in these surveys or contests is
completely voluntary and you therefore have a choice whether or
not to disclose this information. Information requested may
include your name and mailing address as contact information, and
zip code and age as demographic information. Contact information
will be used to notify the winners and award prizes. Survey
information will be used for purposes of monitoring or improving
the use and satisfaction of our Photo Candle gifts.
We also collect navigational information regarding the traffic
patterns of our website. This includes the number of visits to a
particular page and user-specific information on the pages a guest
visits, average length of time spent on the site and similar usage
data. This information helps us to further develop and improve our
site layout to meet your needs.
With whom does Goody Candles share my personal information?
Goody Candles only uses your personal information to conduct
business with you. We do not sell, rent or share your personal
information with third parties without your consent, except for a
third-party financial institution that handles your credit card
transactions. They will not use your information for any purpose
other than processing your order. We only save your credit card
information when you enter it for the purposes of placing an order
if you choose for us to do so. All information is protected by our
security measures, which we review periodically.
Only in the case of our honest belief that the law requires it or,
to protect your or Goody Candles’ rights or property, will we
disclose customer information to proper law enforcement authorities
even though you might have sent us an email requesting that we do
not share your information. This information may be necessary to
identify, contact or bring legal action against anyone who may
attempt to cause injury to another’s rights or property.
What happens with my photos after they have been used for my
order?
If you allow us, we make sure that your photo will be available
again at your next visit by storing them in your account. Your
photos will be stored in a secure location that is unavailable to
the general public.
Does Goody Candles use IP addresses and cookies?
Goody Candles uses both IP addresses and Cookies.
An IP address is your computer's address. Since it is a unique
number, it allows online information to be sent to the right place.
Our servers store IP addresses. We use IP addresses to better
understand our customer data. It is also used for system
administration purposes and to gather broad demographic information
such as geographic distribution of our customers. We do not link
your IP address to your personal information.
Cookies are pieces of information that your browser receives from
websites and stores on your computer’s hard drive. Information in
cookies includes preferences you select while visiting a particular
website. Our cookies are not tied to personally identifiable
information. If you are uncomfortable with the idea of your
information being stored in cookies, we recommend disabling cookie
support in your browser; though please understand this will limit
the performance and functionality of our website.
What are the safeguards and security procedures in place to
protect my information?
Your personal information is password-protected. We strongly
recommend that you do not give your password to anyone and that you
change it every 3 months. You may edit your personal information in
your account at any time.
If you are using a public computer or a shared computer, we
strongly recommend that you sign out of your account and close your
browser before getting up and moving away from the computer. This
will prevent others from accessing your account and personal
information.
Goody Candles uses SSL with 128-bit encryption to protect our
customer information. We understand that this is especially
important when there is an exchange of credit card, billing and
password information. In addition, we limit access of customer
information to only those employees who need it to carry out their
jobs.
How can I update, correct or delete my account?
You can access your account anytime by entering your email address
and password at our home page. You can then edit your personal
information.
If you want to delete your account, please send an email to
customerservice@goodycandles.com with your request, including
the email address of the account you wish to delete. Your account
will be deleted and you will no longer receive communications from
us.
We will keep your account information, including records of
credit transactions and account ownership, in our database for
record-keeping purposes only. Any photos held in our servers will be
removed and your account history will not be accessible to you even
if you choose to re-activate your account at a later date.
Changes to Privacy Policy
Please check this policy from time to time for changes to make sure
you are aware of our latest privacy policy. The effective date of
the policy can be found at the bottom of this page.
If you have any questions or concerns regarding this statement,
please contact our Privacy department at
privacy@goodycandles.com.
This Privacy Policy is effective as of April 24, 2005.
